Frequently asked questions
Frequently asked questions
Below you will find the most frequently asked questions (and answers) that you can use for your FAQ page. Feel free to use these questions as a template or inspiration for your online store.
Ordering and delivery
Question: When can I expect my order?
Answer: The average delivery time is 5-10 days. Our products are shipped directly from the supplier to you. Through this unique business model, we can save a lot on storage and transportation costs and offer the products at a lower price than our competitors, and we cover the shipping costs.
Question: Expected delivery time has passed, where is my order?!
Answer: In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, there may be delays in the delivery process. You can check the status of your order via the following link:
If you have not received anything after 3 days from the expected delivery time, please contact us.
Question: Some products are missing from my order, how can this happen?
Answer: Since we work with different suppliers, products may be shipped separately. If there are any items missing from your order, you will usually receive them after 2-3 days. We apologize for the inconvenience.
Question: How much does shipping cost?
Answer: We cover the shipping costs for your order.*
Returns and refunds
Question: I am not satisfied with my order, can I return it?
Answer: Yes. You can return any order within 14 days without giving a reason.
Question: I want to return an item, what should I do?
Answer: If you are not satisfied with your order, you can return it within 14 days of receipt for an exchange or refund. Products must be returned in their original condition with tags and labels intact. The product must not have any signs of use.
A return must always have a tracking code. As the sender, you are always responsible for the shipment.
Once we have received the returned items, we will ensure that the purchase price is refunded to your account within 14 days.